LEADTOOLS ePrint Frequently Asked Questions

Click the question to see the answer.

Can I get product support for ePrint?

Support for ePrint is currently offered via email. You can reach support at ePrintSupport@leadtools.com. Please allow at least 48 business hours for a response. Generally; however, the response time is much shorter. User to user support is also available at the ePrint User Forums.

Can ePrint open a file?

Yes. you can use the ePrint Workstation to open existing documents and images. Images are opened directly, but other document formats like PDF and Microsoft Word are not. Instead ePrint receives the document data in the same way a printer receives a document to be printed. ePrint behaves like a system printer and loads the data that would normally be printed into the ePrint Workstation. Once a document has been loaded, you may alter and annotate the document before converting it.

You can reach ePrint Workstation from the LEADTOOLS ePrint menu inside the Windows start menu and then File|Open needed file.

I downloaded ePrint and installed it, now what?

Open the file you wish to convert in its native viewer (Microsoft Word, Excel, etc) and click File|Print. Then select ePrint as the printer and click ok. An ePrint dialog box will pop up asking you where and how to save the file.

You can also select the LEADTOOLS ePrint Workstation printer to convert your file. The Workstation will open, displaying your printed document and give you options to manipulate the document. You can add annotations, forms or stationery, as well as change the page order or insert blank pages. Then click File|Save As and choose from any of ePrint's supported formats to save.

How do I join files into one file?

Open the first file you wish to convert in its native viewer (Microsoft Word, Excel, etc) and click File|Print. Select ePrint Workstation as the printer and click Print. ePrint Workstation will load your file to convert. To load another file, select File|Open from within the Workstation and select the second file you want to add. Continue adding files in this manner until you are ready to save. Next select File| Save As, and choose where and how you want to save your file.

You can also use the "Append to Queue" feature of ePrint to join multiple files. Print your document to LEADTOOLS ePrint printer. In the ePrint "save" dialog box click the "Append to Queue" check box. Repeat this for all documents you need to join, and when you're finished right click on the ePrint icon in the Icon Tray and select “Save appended documents” to begin processing your print job.

Can I use my existing email address book with ePrint?

Yes, by default ePrint uses the default MAPI client address book. When the user clicks on To, CC, or BCC from within the email composition dialog, the default MAPI client address book will automatically open.

Can I send emails from ePrint using my existing email program?

Yes. ePrint can work with MAPI client applications like Outlook and Outlook Express.

Select "Tools" from the ePrint Workstation menu and choose Email Options. This will open the Email Options dialog as shown.

If you select the Default Email Client option, you can configure the emails you send by clicking the Configure MAPI Logon Settings button.

How can I perform batch processing?

There are two ways to do this. You can create a Task inside ePrint Workstation or create a Task Printer from the Task Printers Manager.

  • From the ePrint Workstation select Tasks. Then select Add New Task Menu item.

    Tasks and task printers enable batch processing for document conversion, emailing and printing to other windows printers. An ePrint task printer has the added bonus of being directly accessible from the Windows printer folder, thereby making it possible to convert a document to a predefined location and file type, email the file and print it to a physical printer all in one step. Because the task is created as a Windows printer, all of this is available from any application that supports printing. A task also provides the conversion, printing and email functionality, but tasks are only available from the ePrint Workstation.

    Tasks are configured in the Task Wizard and Task Printers are created in the ePrint Task Printer Creation Wizard. You can view which tasks are available to you at any time in the Configure Tasks Dialog. The task printers can be viewed and edited from the ePrint Task Printers Manager.

  • From the ePrint Workstation select Tools, then select Task Printers Manager or open Task Printers Manager from the start menu. From the ePrint Workstation, click the Tools option in the menu bar at the top and select the Task Printers Manager. When the Task Printers Manager appears, click the Add button.

Add Printer Name and in the Save Options dialog click the “I want to save to the following format(s)” check box.

Click "Add" and you will see the Select Save Options dialog.

From here you can select the format of the output file and any customization you wish to apply to the output format as well as file name and folder location options. You can select OK to return to the Save Options Dialog where you can either add other file formats or continue on to finalize the Task Printer.

When your task printer is complete, all of the file formats you have selected can be created by simply printing to the Task Printer from any application that supports printing.

Why use Conflict Renaming Options?

To resolve conflicts in file naming when saving or converting a file.

There is a way to ensure files are saved correctly. Click on the Tools menu from the Workstation and select Conflict Resolving Options. Select one of renaming items to act if naming conflict occurs.

Renaming items allow users to select naming template as shown

Renaming options allow users to rename any file if there is file with same name.

Do I need to use the Naming Options button in the save dialog?

The Naming Options dialog allows users to Name files in the job if the job has more than one page, and select to save as separate file.

How is ePrint licensed?

ePrint includes one copy for License and Evaluation version. When you begin installing ePrint the installation wizard will display the Setup Type Dialog.

The wizard will guide you through the evaluation installation. The evaluation period is 15 days but you can choose to extend it another 15 days by getting an evaluation code.

If you have purchased ePrint and have a serial number you can install the full version. You have 60 days after purchase to activate your copy of ePrint. You can do this by using the ePrint Activation wizard as long as you have an Internet connection.

How do I transfer my ePrint license to a new computer?

An ePrint license can only be used on one computer at a time. To transfer your license to a new computer, you should first uninstall ePrint from the old computer ensuring it can access the Internet. As long as you are connected to the Internet during the uninstallation process, ePrint will update our system so that you will be able to install your ePrint license onto a new computer.

Is there an ePrint API?

The ePrint API has been discontinued and re-engineered into the LEADTOOLS Document Imaging SDK. For more information, visit www.LEADTOOLS.com.

Do I need to activate my copy?

Yes. You have 60 days from the day you enter your serial number to activate your product. If you do not activate the product, a watermark will appear at the bottom of each converted file until you activate it.

Why do my converted files display a watermark at the bottom of the file?

Trial versions of LEADTOOLS ePrint add a watermark to any files it creates. This means you don't have a purchased copy and you are running an evaluation. To generate files without this message, purchase LEADTOOLS ePrint. You may also be seeing a watermark if you have purchased ePrint but have not activated your copy within 60 days of purchase. You must activate your copy to remove the watermark.

Can ePrint embed fonts into PDF files?

Yes. When you convert or save your document to PDF, click the Options button. Then select the Font Embedding tab.

This works for both licensed and unlicensed fonts.

How do I create searchable PDFs?

ePrint saves both searchable and non-searchable PDF files. Make sure that you select "Document Formats" in the "Save as Type" list in the ePrint or ePrint Workstation Properties dialog. If this is already selected, then your original document is probably not searchable.

ePrint will not print from AutoCad at the specified size

There is a setting within AutoCad that forces the use of the plot devices paper size. You may need to enable this option if you are printing to ePrint at a certain size, but the resulting plot is not that size. This option can be found in the location below within AutoCad 2000 using the following path.

  • "Tools" --> "Options" --> "Plotting" --> "Use the plot device paper size"

How do I select a specific format for conversion?

  • Using LEADTOOLS ePrint printer:

    Open the file you wish to convert in its native viewer and click File|Print. Then select ePrint as the printer and click ok. ePrint will pop up a ePrint to asking you where and how to save the file fill your needed data and click save, as follows

  • Using LEADTOOLS ePrint Workstation printer:

    Open the file you wish to convert in its native viewer and click File|Print. Then select ePrint Work Station as the printer and click Print. ePrint Work Station will Load your file to convert, you can select File|Save As this will open Save As dialog now fill your needed data and click save, as follows